Senior Case Management Assistant – Geisinger Health Plan at Geisinger

Job Summary

Provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs.

Job Duties

• Schedules patient appointments, providing proper prep instructions for ancillary and diagnostic proceduresand tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Assures that all appointment requests are satisfied within the time frame specified by the referring provider.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions and complaints.
• Advises of unusual situations, scheduling system technology or patient-related concerns.
• Facilitates and assures physician to physician or department contact.
• Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation.
• Identifies gaps in care and social determinants and provides resource education to close gaps.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Hours: Monday through Friday 8:30 AM to 5 PM
• Onsite work will be discussed during an interview. Must be commutable to Danville, PA. This is not a fully remote position.
• This position is telephonic and requires home internet access. This position is a hybrid role that allows you to work from home and in our Danville office.
• Preferred experience: Prior clerical experience using Microsoft Office programs

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Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally.

Our benefits package includes:

• Comprehensive health insurance coverage starting on your first day of employment with three medical plan options, including flexible spending account (FSA) and health savings account (HSA) options
• Life insurance, short-term disability, and long-term disability coverage paid for by the company
• A competitive 401(k) plan with automatic Geisinger contributions beginning on your first day of employment
• A generous paid time off (PTO) plan that allows you to accrue time quickly
• Access to the MyHealth Rewards wellness program, which helps you improve your health and earn incentives
• Support for families, including adoption assistance, paid parental leave, paid military leave, and a free care.com membership with discounted backup care for your loved ones
• We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. That’s why we offer several Employee Resource Groups (ERGs), which provide opportunities for you to network and develop professionally. Our ERGs are open to all employees and are formed around common identities.

To learn more about our benefit offerings, please visit: https://www.paperturn-view.com/radancy-geis/135344-geisinger-2023-benefits-general?pid=MzA300191&v=1.1

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Customer Service (Required)

Skills

Time Management; Working Independently; Teamwork

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.