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What Cook hasn’t done is launch another product as successful and disruptive as the iPhone, but he’s found ways to grow Apple without it.
“It is possibly the most successful power-to-power transfer in the company’s history,” said Mike Bailey, research director at FBB Capital Partners, of Jobs’s move to Cook. “Apple honestly needed a cheerleader and a politician, maybe more than a micromanaging, stressed-out founder.”
Bailey added, “You maintain the empire, instead of building one.”
The growth of services
A month after taking office as CEO, Cook announced the launch of the iPhone 4S. Since then, Apple has released nearly two dozen more versions of the iPhone in a wider price range, along with new generations of the iPad, Mac, and MacBook. Cook has also successfully overseen the launch of new hardware products, the Apple Watch in 2015 and AirPods in 2016.
But even more important than the new devices brought to life under his leadership is the growth of Apple’s services business.
“From a hardware standpoint, I think you could argue it’s been iterative rather than revolutionary, but I think that reduces its contribution to the business,” said DA Davidson analyst Tom Forte, adding that Cook was expanding the idea of what Apple is . “He said… ‘What could Apple be? Apple could be a music subscription service, Apple could be a fitness subscription service, Apple could be much more than the App Store.’”
“He kept the iPhone party going, but he solved a boom-bust problem by making their service business explode,” said FBB’s Bailey.
Apple still makes a lot of money every year from iPhone sales. But now it also has the more consistent, higher margin gains of subscription services to act as a buffer as customers hold onto their devices longer. Services also give consumers even more reasons to prefer Apple hardware over others, helping the company earn more dollars from each person who buys one of its devices.
What’s next?
“An argument can be made that they… [still] heavily reliant on the iPhone,” Forte said. “I’m still trying to imagine what the future looks like and what happens when the smartphone is no longer the center of the universe.”
Then there’s the question of who will take charge of the world’s largest company when Cook steps down. Jeff Williams, Apple’s current Chief Operating Officer, referred to in the tech press as Tim Cook’s Tim Cook, would be an obvious choice if he took over now. But at just two years younger than Cook, that succession plan could even be more questionable in a few years, Bailey said.
“It doesn’t look like there’s another insider, number two, ready to go, so I think that’s something Apple needs to tackle in the next two years,” he said.
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