BUSINESS ANALYST at UWMadison

Function overview:

Under the overall supervision of the Information Systems and Technology Manager within the Office of Admissions and Recruitment in the Division of Enrollment Management (DEM), the Business Analyst will focus on leveraging current technologies for improved efficiency and productivity and play a key role in the planning for the future. The individual will work closely with technical staff and end users to optimize business systems and oversee business requirements, documentation and training. The Business Analyst will provide solutions to business process needs by developing a full understanding of existing applications, developing customizations and/or proposing product alternatives. This position will also help with day-to-day operations and become a content expert and owner.

DEM’s mission is to strategically strengthen UW-Madison’s competitiveness in meeting enrollment goals and to collaborate with campus partners to provide information and services to enhance student success. The division includes the following offices: Admissions and Recruitment, Student Financial Aid, Registrar, the Student Success Through Applied Research (SSTAR) Lab, and the Vice Provost for Enrollment Management. Together, these units collectively form the foundation of academic infrastructure support and services throughout the student lifecycle. The division is committed to providing the highest standard of service to students, colleagues, visitors and other stakeholders. Team Members serve as role models by demonstrating exemplary, respectful and inclusive behavior in all interactions. For more information about the UW-Madison Enrollment Management Department, visit em.wisc.edu/careers/

responsibilities: Performs business process analysis, needs analysis and preliminary cost-benefit analysis to align information technology (IT) solutions with business initiatives. Prepares functional, system and program specifications. Has a higher level of technical skills and application in their work, variety in activities, longer term work, scope to apply skills to solve routine problems without judgment, and some scope to define the approach and method of performing devise assignments. Performs routine work without supervision and seeks help when guidelines are inadequate, significant deviations are suggested, or when unexpected problems arise.

• 10% Formulate and define the scope and objectives of systems through research and fact-finding combined with an understanding of applicable business systems and industry requirements
• 20% Devise or modify fairly complex information systems, including analysis of business and user needs, documentation of requirements, and reviewing existing system logic issues as needed
• 15% Participates in requirements planning and feasibility determination
• 10% Performs analysis and prepares reports to ensure programs meet or exceed schedule commitments
• 20% Work on tasks including project or functional requirements, functional design, functional configuration, testing, and documentation
• 5% Trains, serves as a resource and provides guidance to other IT business analysts on routine issues, work processes and policies
• 5% May work with third party vendors or service providers
• 5% Organize and assist in systems
• 5% Lead office-wide documentation and business process planning
• 5% DEM is committed to the highest standard of service. This position will be a role model by practicing exemplary, respectful and inclusive behavior in all interactions. Participation in unit and division diversity and inclusion plans is mandatory

Tasks:

• Develop project documents that define business requirements, functional designs, implementation plans, and schedule estimates
• Understand the core information systems of PeopleSoft Campus Solutions, Perceptive Content, and Salesforce
• Develop, manage and improve technical processes that span office functions by working closely with content experts and technology developers
• Oversee system upgrades by managing the timeline, test plan, and path to production
• Assist in testing software updates and new implementations
• Analyze and document software issues, fixes and updates, and submit cases to software vendors
• Resolve system errors and work on defining and testing technical solutions
• Document and organize office-wide business process design and implementation
• Monitor technical tasks and requests using JIRA
• Report to office management on ongoing projects

Institutional statement on diversity:

Diversity is a source of strength, creativity and innovation for UW-Madison. We value each person’s contributions and respect the profound ways in which their identity, culture, background, experience, status, abilities and opinions enrich the university community. We are committed to pursuing excellence in education, research, outreach and diversity as inseparable goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people of all backgrounds – people who as students, faculty and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and inclusion

Education:

Preference
Bachelor’s degree
Preferably focused on IT, computer science, business administration or related field

Qualifications:

Obliged:
–Strong analytical and creative problem-solving skills are required
–Hands-on experience in creating process documentation, assessing business processes, business requirements, and developing and executing test plans is required
–Experience with the process of developing, testing, prototyping and deploying software is required
— Understanding of databases and data structures is required

Preference:
–Experience or ability to gain in-depth working knowledge of various software programs including (SIS (Peoplesoft/Oracle Campus Solutions Student Information System), Perceptive Content (scanning and workflow software), SalesForce (CRM); previous experience with working with the customer Relationship management systems are preferred
– Preferably work experience in higher education
— Experience with data analysis and query writing is preferred
– Project management experience is a plus
– Ability to communicate clearly and collaborate effectively between teams within a large organization
–Proficient in managing multiple tasks
— Capacity to evaluate current processes and identify areas for improvement
–A high degree of self-awareness; interest in giving and receiving positive and constructive feedback, as well as seeking opportunities to learn and grow
–Strong emotional intelligence and interpersonal communication skills; ability to actively listen to stakeholder needs and incorporate them into future planning
–Demonstrated ability to maintain positive and respectful working relationships with others
–A collaborative and service-oriented work style with an understanding and appreciation of diversity as it applies to identity, thinking, experience and ability

Business Type:

Full time: 100%

This position may require some work to be performed in person, on site, at a designated work location on campus. Some work may be performed remotely, at a remote off-campus work location.

Appointment type, duration:

Continuous/renewable

Salary:

Minimum $65,000 ANNUAL (12 months)
Depending on qualifications
This position offers a comprehensive benefits package, including generous paid time off, discounted health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) retirement fund. For an overview of the benefits, see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

Extra information:

All finalists will be checked for a criminal history and questions will be asked about sexual harassment/sexual assault.

Please note that successful applicants are responsible for ensuring they are eligible to work in the
United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without employer sponsorship) on or before the effective date of employment and must be able to eligible, without sponsorship, throughout their employment.

How to apply:

Apply by clicking “Apply Now” to go to the ‘start application’ page. In the “Document Uploads”
section, please upload ONE document in PDF format containing ALL of the following information:
1. A cover letter highlighting applicable work experience
2. A resume stating education and work experience
3. Contact details for three references. Note: References will not be contacted without prior notice

Applications must be received before the application deadline for guaranteed consideration. Failure to submit complete application materials may result in ineligibility for this position.

Contact:

Heidi Updegrove
[email protected]
608-265-2068
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE For more information.