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Numerous websites were down Tuesday morning after an apparently widespread outage at cloud service company Fastly. Dozens of high-traffic websites, including CBSNews.com, the New York Times, CNN, Twitch and the UK government homepage, were down for nearly an hour, with some sites continuing to be out of service.
San Francisco-based Fastly acknowledged a problem just before 6 a.m. Eastern Time. It said in repeated updates on its website that it “continued to investigate the issue”.
Down Detector, which detects Internet outages, said, “Reports indicate that there may be a widespread outage at Fastly, which could affect your service.”
Fastly, which is publicly traded, operates a so-called Content Delivery Network, or CDN, which is used by many media outlets and other websites to provide multimedia content to users. It was a glitch in part of the widespread CDN that crippled Fastly’s customer sites on Tuesday.
“This morning it seemed like the entire internet was down,” said CBS News technology reporter Dan Patterson. He said the fact that most affected sites showed “Error 503” messages was an early indicator that a network error was behind the outages, rather than a hack.
“We wouldn’t see this Error 503 everywhere” if it was a hack, Patterson said, suggesting it was more likely to be “some misconfiguration.”
Fastly told CBS News that the “problem has been identified and a fix is in the works,” and the affected sites are slowly coming back online. Patterson said the service would likely be patchy for users in different regions as the issue has been fully resolved.
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