Pearson – Salesforce Business Analyst Jobs in United States Springfield, Illinois

Salesforce Business Analyst – ( 2103529 )

Description

We are the world’s training company with more than 24,000 employees in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning thrives, so do people.

The Business Analyst will focus on Service, Support and Communities portions of Pearson’s global processes, School Enrollment processes implemented exclusively on Salesforce.com Service and Community Cloud.

In this role, the person must:

• Communicate with business users – at all levels of the organization

• Work with customers, business partners and technology partners to identify, define, interpret and clarify the magnitude of issues/problems in terms of business and/or system requirements and processes

• Documenting and maintaining operational processes

• Collect requirements, including building a robust catalog of acceptance criteria and prioritization

• Facilitate requirements gathering, communicate complex business needs in clear actionable system requirements, research and evaluate alternative solutions.

• Evaluates the design of existing systems to assess their functionality, effectiveness, reliability, performance, use, maintainability and cost of ownership.

• Demonstrate your understanding of technical details and solutions

• Formulate data requirements and data quality standards

• Collaborates with other analysts and project staff to create comprehensive and cohesive solution approaches.

• Solve complex problems and develop innovative solutions related to the Salesforce CRM platform as you strive for OOTB solutions and clarify advantages and disadvantages of customization

• Deliver optimal and scalable solutions with best practices

• Support all testing, unity via UAT

Pearson is an equal opportunity and positive action employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans and persons with disabilities are encouraged to apply.

Qualifications

• Bachelor’s degree

• Certified Salesforce Service Cloud or Community Cloud Consultant

• Minimum 4 years experience in SFDC

• Minimum of 4 years of experience in gathering business processes and/or requirements

• Experience in the school Enrollment process is a plus

• Experience with SFDC Service Console, SFDC Communities, SFDC Case Management, SFDC Knowledge Management

• Experience with customer data and rights

• Experience working in complex enterprise global Salesforce.com implementations

• Experience of working in a business process team and coordinating process efforts

• Experience with telephony implementation in a CRM context

• Ability to perform efficiently within a high pressure, fast paced environment.

• Experience with business solutions for large companies

Preference

• Experience with JIRA and Agile methodology

• Previous work in customer service

• Experience in the education or publishing industry

The expected starting salary for Colorado based individuals who express an interest in this position is $100-110K. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be found at: https://pearsonbenefitsus.com/

# LI POST

Primary location : VS-RE remote control

Work locations :

US remote control

remote control

job : Technology

Organization : Technology & Operations

employee status : Normal employee

Job type : Standard

Work level : Individual entrant

Shift : Day job

Job offer : April 29, 2021

Undo job : Continuous

Scheme: : Full-time Regular

Request ID: 2103529