Turn browsers into buyers with the power of chat

Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.

Don’t have a Shopify store? Get started with a

Share products in chat window

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In an online store chat window, the business owner shares a link for a watermelon pin. The customer replies that he likes the product and buys two. The business owner will be notified that the customer has purchased two pins and confetti animations from the chat window.

Set it up in admin

Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin.

Chat anytime, anywhere

Talk to customers and manage conversations with ease from the mobile app or the web.

To gain understanding

Use metrics in your admin to understand how chat is performing so you can confidently plan for growth.

Set up inbox in Shopify admin

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A chat window of an online store changes color. The color changes when the user chooses colors from a swatch to match brand colors from different storefronts.

Chat with customers via mobile app or web het

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The business owner starts a chat with a customer over the web and then continues the chat from the Inbox mobile app.

Access stats from your Shopify admin

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Right from the Shopify admin, business owners can understand the impact chat has on sales. Statistics include new conversations, conversations with sales, and more.

Set it up in admin

Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin.

Set up inbox in Shopify admin

Loading video

A chat window of an online store changes color. The color changes when the user chooses colors from a swatch to match brand colors from different storefronts.

Chat anytime, anywhere

Talk to customers and manage conversations with ease from the mobile app or the web.

Chat with customers via mobile app or web het

Loading video

The business owner starts a chat with a customer over the web and then continues the chat from the Inbox mobile app.

To gain understanding

Use metrics in your admin to understand how chat is performing so you can confidently plan for growth.

Access stats from your Shopify admin

Loading video

Right from the Shopify admin, business owners can understand the impact chat has on sales. Statistics include new conversations, conversations with sales, and more.

Use powerful insights

Turn conversations into cash registers

Shopping cart promotions

Get insights into what customers have in their cart when you talk to them through online store chat.

Discount codes

Share custom discount codes via chat to close sales and turn a one-time shopper into a loyal customer.

Chat rating

Available soon

Identify conversations likely to lead to a sale with automatic chat classification.

Business owner sits at her desk in her back office and uses Shopify Inbox to chat with a customer on her mobile device. She shares a discount code in the chat to close the sale.

More than customer support

70% of Shopify Inbox conversations are with customers making a purchase decision

Empower yourself and your team

Help more customers in less time

Frequently Asked Questions

Create FAQs so customers can find answers to common questions about your return policy, shipping information, and more.

Quick answers

Keep your brand consistent and use saved shortcuts to help customers quickly.

Order status

Spend less time on customer support and send automated order status updates via online store chat.

Shopify Inbox is a powerful tool…it helps me save sales after spending time, money, and energy trying to get a customer to do it. It pays huge dividends.

Rennie Wood | Wood Wood Toys

Build a powerful presence

Chat where people shop

Integrations

Connect more customers to your store in more ways using integrations like Facebook Messenger, Apple Business Chat, Instagram (coming soon), and more.

Streamline customer messages

Save time and manage customer conversations from online store chat, email, and social media, all from Shopify Inbox.

The power to chat on your terms

Customers expect quick responses and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.

Automated Messages

Greet customers with automated messages to make them feel welcome and let them know when you’re available for real-time help.

Email or SMS

Collect customer information at the beginning of the chat and continue conversations via email or text without leaving Shopify Inbox.

An image of the entrepreneur's back office in the evening. A chat window has opened with an out of office message telling the customer that live chat is not available. Shopify Inbox records email addresses and phone numbers so that the business owner can contact customers in the future.
Business owner sits on a chair in her back office while using her mobile device to chat with her customers through Shopify Inbox.

Turn browsers into buyers with the power of chat

Shopify Inbox is a free business chat app built right into your admin.

Don’t have a Shopify store? Get started with a