Behind the Scenes of the Most Popular Crypto Platform

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Among the various crypto platforms competing in the market, StormGain has stood out with innovative features to boost the profits of its users. The exchange first stood out on the scene for its user-friendly interface at a time when many new users were first becoming curious about crypto trading.

In just a few short years, the company and the platform have become a force to be reckoned with in the world of crypto trading. We spoke to a few members of the StormGains team to get some insight into what makes the service work and what it’s like to work at a cutting edge crypto company.

Elena, Products

From the start, user experience has always been at the center of what StormGain does. We wanted to create a crypto trading platform accessible to everyone. This meant designing an interface that displays a lot of information in an easy to understand way and here is the kicker is simple to read on a smartphone screen!

It is not an easy task, so we were very proud of what we managed to achieve with the design of the platforms. Try it out, and you will see. You have various charts and analysis tools, trading signals, order book, price information, portfolios and more, all accessible at your fingertips. It took a lot of long hours, brainstorming sessions, testing, and different iterations, but we were really proud of what we built. Even early on, user reviews always praised StormGain’s ease of use over its competition, and since then we’ve made it better.

The funniest part of the job is trying to think of new features, like the introduction of new instruments or a way to improve the interface or adjustments to the business model that save our users more money. money. We were always looking to stay abreast of new trends and incorporate them into our new features. We take a look at industry thought leaders, customer feedback, what the competition is doing, and think about how we can make StormGain even better. The best times are when a new feature meets a customer’s needs they didn’t even know they were missing, and never would!

Alex, Treat

Customers don’t know it, but they see our work all the time without really realizing it. A colleague actually called us the beating heart of the business. This is because we are working 24/7 to make sure that there are no bugs with the price you see on the screen or a price or behavior of trading instruments and that the platform continues to operate quickly and smoothly. The crypto market is changing rapidly, with many significant changes from moment to moment. The last thing anyone would want is lose because the app crashes, hangs or something, so it was always monitoring and checking. For the user, it still works, but that’s because we’ve worked hard!

Because our clients are in all kinds of different countries and time zones, all team members sometimes have to work nights. The lights on in the StormGain offices! It can get very intense because other departments are sleeping at home. I remember during a night shift when I was very new to the business I noticed a slowdown on the dock and realized I was going to have to fix everything myself ! But luckily we get a lot of training and mentoring when we join this department, so I was able to handle it quickly without waking up any coworkers!

Jacques, Marketing

StormGain is unlike any other crypto exchange, and our mission is to spread the word about it. We want to get people excited, so this is exciting work for us too! We have these great sporting partnerships, and as a football fan it was a dream come true to meet the players from SS Lazio and Newcastle United and see the pitch at our business meetings. But as a marketer, it’s even better to see the faces of the lucky customers who win our contests and get VIP tours and game tickets.

Football is important to us because the aspects of winning through perseverance and luck, as well as the community spirit of supporters, are the same values ​​that we have as a company, and we want to share them with our customers. Another important aspect of the job is making people aware of what makes StormGain different, and dare I say better, than its competition.

For example, we have a really innovative profit sharing model, where StormGain only charges fees on profitable trades. There is also our Bitcoin Cloud Miner which offers free Bitcoin to users as they trade. The idea came when we ran a promotion over the holidays that offered free Bitcoin. This has generated huge interest among our customer base as it turns out people love the free stuff. Who knew ?! So, to keep that energy going, we’ve thought of a way to give back to our community that rewards long-term commitment and that everyone can access. Now anyone who uses StormGain can get free Bitcoin, and it rewards active traders with a faster mining rate.

We have a lot of cool advantages like that, and most people looking for a platform may not know what a big difference they can make in terms of profitability. So we work with writers, videographers, editors and translators to get the word out. And based on all the new users we get every day, we’re happy the message is heard!

Étienne, Customer Service

StormGain was designed to be easy to use, and it automates as much as possible. But we cannot forget the need for human contact. In fact, this is often the most important part of what we do! There will always be people who will ask questions about how things work. Maybe they’re having a hard time doing something they want on the platform, and that’s where we come in. We understand how important money from any asset is to the client, so we are always committed to finding a solution for them. Because we were the first point of contact for most of our users, we get to know them quite well, and learn their ambitions, what they want to do with their profits, etc. They’re also the ones who learn something that users want that the Product team hadn’t thought of, so we pass that on to our designers.

Because we have clients all over the world, one of the great things about the team is getting to know all the speakers of different languages ​​that we have. Of course, most of us speak English, but we also have native speakers of Russian, Spanish, German, and the list goes on! The whole company is quite multicultural, but this is the department where we see it the most.

The hardest part of the job is because of the huge growth lately there are more and more clients. And it’s true that sometimes they need to wait a little longer for an answer. This is because every contact with StormGain is answered by a real person on the team who has actually looked at the issue in detail. No copy and paste or automatic replies. It’s just a waste of people’s time.

The fun thing about customer service is that you often start talking to customers who are in a really bad mood, but you can make them your best friend. A situation that I will always remember, a client had a problem withdrawing crypto that he wanted to use to buy an alliance, as you can imagine, this is a really emotional situation! Of course, I worked that out for him and got to know the story, and in the end he was so happy that I got a wedding invitation and a promise that he would give my first name to his. first child. I’m still waiting to hear about it!

Conclusion of CEO Alex Althausen

I’m always asked to give statements for interviews, but this time it’s really nice to sit down and let the different team members speak for themselves and their experiences. All the different departments know each other and work closely together, and many great friendships have been formed at work. I am really proud of the team that we have put together at StormGain. They’re a big family of geeks, and the product is our baby that we all work together to lovingly raise and care for.

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