Woman says the brand told her to ‘measure’ after the dress she bought for New Years fell apart

A size 10 woman whose £75 New Year’s Eve gown fell apart on the dance floor claimed she was ‘humiliated’ by the brand when she complained about the quality of her outfit.

Destiny Campbell, 21, of Derby, was out at a club in Liverpool when a sparkly ball gown from online retailer Sorelle UK broke, almost exposing her breasts and leaving her panties on display.

The size 10 lover was forced to leave the packed club and walk back to his hotel ‘almost naked’, with his hands on his chest to protect his modesty.

She claims when she complained to the brand about a mid-size dress – which the website says was designed to fit a size 10/12 – and asked for a refund, she was told she should have opted for a ‘higher size’.

Sorelle UK claimed that it was not considered a manufacturing error the dress had been ‘broken into many pieces’ and photos showed the customer was ‘very happy’ with her purchase the night before this happened.

Destiny Campbell, 21, of Derby, was out at a club in Liverpool when a sparkly ball gown from online retailer Sorelle UK broke, almost exposing her breasts and leaving her panties on display. Pictured, Destiny posing in a dress before leaving for the club

The size 10 lover was forced to leave the packed club and walk back to his hotel ‘almost naked’, with his hands on his chest to protect his modesty.

The 21-year-old said she had to rush home after her dress was damaged and exposed her breasts and body at a busy club. He shared a screenshot of his conversation with the temporary Sorelle representative who takes care of the brand’s customer service

Destiny said: ‘We were going to the club and within an hour and a half my friend was telling me to look down and my boobs were falling off the dress. I tried to hold the bottom so that my breasts do not come out.

‘Suddenly the bottom of the skirt came off. Everything is separate, I’m not exaggerating.

‘My friend left the club with me and I walked home naked, holding my boobs in my panties and my ass hanging out.

‘Men came up to me and tried to touch me. I was in an unfamiliar city and I was vulnerable. It was terrible, everyone would see it. It’s embarrassing and I feel insulted.’

A screenshot of the messages exchanged between Destiny and Sorelle UK shows the company stating that they do not accept returns on obsolete items.

The message read: ‘This is a rhinestone dress that needs to be handled with care and should also be loose as per the pictures of all models on our website, we would advise choosing a higher size.

Before the disaster struck, Sorelle looked engrossed in the dress she bought last November and was patiently waiting to wear it on that special night.

Photo: a model wearing a metallic dress before being taken down from the Sorelle UK website

A friend of Destiny accompanied her home and took a snap of the dress, which had been torn into three pieces

‘It’s also not just tearing like that in many parts like it’s not like in the other photos.

‘Unfortunately, this seems to have been dealt with a lot [sic] and we can’t fix it.’

Fate told the company: ‘Did you take p***? Do I look like a fat person? Oh Lord. […] You basically just called me fat which is very wrong.

“The dress slipped off me trying to hold it all together as I ran home in a panic so people wouldn’t see me naked.

‘You as a supplier have an obligation to ensure your dresses are made correctly and with care. I’m not an idiot and I know how to keep a dress smooth so don’t insult me.

When Destiny accused Sorelle of calling her fat, they explained that the dress should be worn loosely, but Destiny stood her ground.

‘If you are not willing to give me a full refund, I will immediately take this to court and through my bank to claim my money back.

‘I will also make the public aware of the incident and that people will not buy from you again.

‘Don’t insult me ​​by saying I dealt with it heavily when I only went to the club. You have to be able to go to the club and dance normally or whatever and the dress doesn’t spoil you? This is ridiculous.’

Sorelle UK replied: ‘We never said or implied that you were fat. You ordered size M because we don’t do big in this dress. It looks like the dress is torn on one side only.

“The dress looks good on you and we will stop producing this dress because of this accident.”

After a few more messages, and Destiny sharing his experience on social media, the retailer finally agreed to process a full refund.

Destiny said: ‘If it’s so bad that you’re going to stop producing, why can’t you send a refund? I never asked you to stop making dresses that I asked for a refund.

‘You violate the customer rights act. Under consumer laws that protect my rights, I am entitled to a refund because you have shipped a defective item that did not serve its purpose.’

Destiny said her night was ruined when the dress fell apart, and asked for a refund when the brand said she would get her money back.

The savvy 21-year-old sought out her consumer rights and told representatives the dress was not ‘fit for purpose’.

Finally, the brand apologized again after taking Destiny’s refund action after heated discussions.

Fate said: ‘Are they trying to say I’m fat? They don’t know what weight problems or mental health problems I have. It is not good.

‘I’ve been putting on weight since I was 18 but I’m not fat. I feel like they’re saying I shouldn’t wear their stuff.

‘They don’t even sell a larger size and the website doesn’t recommend a size increase. I bought medium and I am medium. That’s so unfair. The dress is not too small. I wouldn’t spend a fortune on a dress and get the wrong size.

The brand offered to stop producing the dress, but Destiny said she only wanted a refund, which they ended up giving her

‘I bought the dress a month in advance so if it’s too small I have time to change it. They just make excuses. I’ve shopped at Sorelle before and it’s always been good.

‘They said they would take it off the website but I just want a refund and I don’t want this to happen to another girl.’

A spokeswoman for Sorelle UK said: “We advise customers according to all companies that we would suggest increasing the size in this dress style as it should droop on the back as it has a back cover like our models and all our customers tagged photos on Instagram.

‘Unfortunately, we only went up to medium size in this dress style because it is so small and that’s all our suppliers make.

‘The customer was clearly so happy with the purchase of the dress to receive it, took a photo and wore it on NYE flawless.

‘A manufacturing error would have been a rip at the seams but the dress was then pulled and broken into many pieces so this is not considered a manufacturing error.

‘However, we are giving the customer a full refund when this is forwarded to the manager, the first few responses were a temporary customer service agent due to Covid-19 and apologize for any misunderstanding, we have also discontinued this dress due to this. ‘