Behavioral Health Program Manager, Familiar Faces Initiative in Raleigh, NC for Wake County Government

The Behavioral Health Program Manager, Familiar Faces Initiative, will provide leadership and coordination for the implementation of a pilot program to support individuals with complex behavioral health needs who become frequent users of health care services. crisis in Wake County. The Program Manager will facilitate coordination with community partners and ensure resolution of complex issues related to program initiation, integration and evaluation. Strong project management skills will be required to ensure that the large, highly visible and complex implementation achieves program objectives. This innovative thinker will manage and control day-to-day project activities, issues, risks, quality and budget. This position will operate on a hybrid in-person and remote schedule.

Essential functions:

• Manage the project charter and scope, ensuring the project remains aligned with project strategies, initiatives, business needs and outcomes; set priorities subject to review by program steering committee and supervisor
• Manage and control day-to-day project activities, issues, risks, quality and budget; includes a high degree of inter-agency and intra-agency coordination
• Establish success metrics, acceptance criteria, and methods to track, control, and report status
• Lead relevant procurement processes as required for program implementation and evaluation; develop, negotiate and review contracts associated with the familiar faces program
• Organize and lead teams associated with program implementation, including community collaboration, sub-committee, project team, etc.
• Prepare and deliver a presentation to senior management, stakeholders, community partners and elected officials on the Familiar Faces Program

About our team

This innovative new program and position will be managed within the Department of Behavioral Health. Improving the health and well-being of vulnerable residents in the Wake County community is a high priority for Wake County, and as such, the county has created this opportunity as an initiative of the Office of the county manager. Wake County is known for its professional management, creative solutions to complex problems, and partnership with the community for innovative programs.

How will we know you are “The One”?

• Demonstrated experience in advanced critical thinking and project management skills with the ability to multi-task and prioritize
• Experienced team leader with the ability to take initiative and manage cross-functional groups and multidisciplinary projects
• Ability to demonstrate strong communication skills and interact with staff at all levels of management and with a variety of external partners and clients
• Demonstrated experience in problem analysis; good judgment and ability to solve problems effectively
• Demonstrated knowledge of team organization and workflow principles
• Ability to plan and implement budgetary, purchasing and accounting practices and procedures
• Demonstrated advanced knowledge and skills in managing a high profile project; ability to organize, plan, execute and prepare detailed and appropriate documentation
• Ability to collect, analyze and synthesize data; ability to write documents and reports effectively ability to effectively present statistical and narrative information to stakeholders or non-technical audiences
• Experience in problem solving, conflict resolution, negotiation and decision making

About this position
Location: Justice Center Raleigh, NC 27601

Job Type: Regular

Work schedule: Monday to Friday, 8:30 a.m. to 5:30 p.m. Occasional work outside normal office hours; hybrid in-person and remote schedule

Hiring range: $63,386 – $85,573

Application URL: https://ewaketalent.csod.com/ux/ats/careersite/3/home/requisition/5992?c=ewaketalent

The basics (training and experience required)

• Bachelor’s degree in a related field
• Three years of experience in a related field

Beyond the basics (education and experience preferred)

• Master’s degree
• Experience navigating and working in behavioral health systems and familiarity with local community resources.
• Certification in project management/program management or training experience in project/program management

About Wake County Government

The Wake County government provides services such as tax collection, library services, local park administration, planning and permits, health and social services, law enforcement, and more. Wake County is governed by a seven-member Board of Commissioners. Consistently ranked as one of the best places to live and work in America, Wake County, North Carolina is home to NC State University, Shaw University, Research Triangle Park and 2006 Stanley Cup champions the Carolina Hurricanes. Wake County is also the center of state government, with our Capitol building, legislature, and many government offices located in Raleigh. Wake County is the most populous county in North Carolina. The county consists of 12 municipalities and includes Raleigh, the county seat and state capital. A unique mix of small urban and rural towns sets Wake County apart from other counties and offers something for every lifestyle.

Connections working in Wake County Government