Santander, TSB, Lloyds and Halifax online and mobile banking services disrupted due to widespread outage

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Reports suggest that Sky Broadband and Wi-Fi customers are experiencing DNS server issues, leaving them unable to access any websites hosted by big internet hosting company Ionos.

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HSBC and other banking apps are experiencing technical issues

Santander, HSBC, Natwest and Halifax customers have been left unable to access their bank accounts due to a suspected technical failure.

First Direct and Marks & Spencer banks, which are each run by HSBC, Co-operative Bank, Lloyds and Royal Bank of Scotland, have reported access issues.

All nine lenders’ websites and mobile app banking were partially down Friday morning, with problems reported beginning at 5 a.m.

Many have attributed this outage to a technical failure of Sky Broadband and Wi-Fi.

Reports claim that Sky customers are unable to access any websites hosted by big internet hosting company Ionos. Both companies have been contacted for comment.

Several mirror readers have told us that their ‘session is over’ while trying to manage their bank accounts online via Sky Wi-Fi.

The issue is resolved after turning on the mobile internet or disconnecting the mobile data. If your mobile data is powered by Sky, you can try connecting to an alternate Wi-Fi network instead.

Lloyds Bank, which also owns Halifax, denied the bank’s services were being disrupted.

A map of the United Kingdom showing the areas where Santander has fallen

The outage first began with 450 Santander customers reporting access issues to the Downdetector Complaint Tracker in the early hours of the day. Currently, 97% of respondents to the complaints forum have reported issues with Sky internet.

Half of those who reported problems said the internet was down and another 49% said they couldn’t access mobile banking.

Reader Lynn Ward told us she’s been trying to access her HSBC and Santander accounts since 5 a.m. on Friday.

87% of customers who reported issues with NatWest said they couldn’t access their online accounts (

picture:

Palestinian Authority)

“I’ve had the same message ever since. I’ve had no call from either bank to explain or apologize – but online, Santander says everything is going well.”

The vast majority of affected HSBC outage reported an error message that their session has expired, and the server is not responding.

About 87% of customers who reported issues with NatWest said they couldn’t access their online accounts. More than half of affected First Direct customers cannot access online banking.

It is understood that Halifax customers are encountering an error message that states: “Check your device settings” in the bank’s smartphone app.

Meanwhile, two-thirds of TSB customers said they could not access the app while one-third could not log in on their desktop.

A Halifax customer said: “HSBC_UK Your banking app is currently not working on my iPhone because it keeps showing an error message. Cannot connect to HSBC network and check your device settings. Have a problem with the app this morning?”

A TSB customer tweeted to the lender after being unable to transfer money: “Your TSB is down again. I need to transfer money from my savings to the checking account.”

The Mirror has contacted all affected banks for a status update and will update this story soon.

Are you unable to access your account? Contact us: [email protected]

What to do if your account is locked

If you can’t get into your bank’s app or website, you can still access phone banking, even though the phone lines will be very busy.

Branches are now operating at full capacity and normal hours, even though the pandemic has shut down hundreds of permanent physical stores. Check your bank’s website to find your local branch – opening hours will vary although most outlets open for customers from 9am.

Those who need access to cash right away can still withdraw money from an ATM. Deposits can be made at cash points managed by the bank, provided that the cash point matches the card issuer.

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