Resurrected players suffer from login issues, they want refunds

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Image: Activision Blizzard

Over the past six days, Diablo II: Resurrected players in the US, Asia and the UK have been experiencing intermittent difficulties trying to access online game servers. Now, some are turning to social media to ask for refunds.

According to the Blizzards customer support Twitter account, the outages could be due to an issue affecting the game’s authentication servers, which can lead players to experience failed or slow login attempts.

These server issues began after Blizzard updated the game versions for Xbox, PlayStation, and Nintendo Switch on October 6. not be notified when the game is linked to their Xbox Live accounts. A fix meant that players were no longer prevented from creating a game in their region after joining a game in another region.

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The Blizzards customer support Twitter account has posted numerous updates to notify players that it is aware of the issues they are experiencing and the team’s efforts to implement fixes. The account has repeatedly tweeted that today’s login and game creation issues have been fixed, but these maintenance efforts seem to only temporarily fix the issue.

Gamers took to both Twitter and Reddit to let off steam on the challenges they encountered while attempting to play Diablo II: Resurrected. While some users on r / Diablo have created memes about problems accessing games, others have said that the problems are leading them into refund territory. Yes, although Blizzards’ support Twitter account has repeatedly thanked players for their patience, some clearly got fed up with the ongoing difficulties and started the hashtag # RefundD2R. Damn guys, login issues are like once a day, one person tweeted along with the hashtag, while another exasperated player commented, same day, same time, same channel. This is incredible. 5 days in this shit.

A player who requested a refund posted a response from Blizzard denying and apologizing for the request. Other players on Reddit said Blizzard had denied their refund requests due to the time they spent playing before suffering disruptions.

Kotaku has reached out to Blizzard for comment and received news that the company intends to publicly address the issue in detail soon.

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