Survey: Retailers have big plans for same-day delivery

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Despite a number of common supply chain problems, retailers are very interested in the potential of same day delivery.

According to the 2022 Bringg Barometer: State of Retail Delivery & Fulfillment survey conducted on 500 corporate retailers in the US, UK, Canada, Germany, France and Italy, an overwhelming 99% of respondents say they will deliver same day. within the next three years, compared to 35% able to do so today.

Taking a closer look at respondents who currently don’t offer same-day delivery, 36% say they don’t have the technology, citing real-time order visibility as the main issue; and 24% cite the sheer distance they need to travel from warehouse to fulfillment as a major obstacle to delivery on time.

Additional survey results include:

44% of respondents operate multiple order fulfillment channels with disparate technologies, and 61% cite visibility issues in the last mile. The biggest weaknesses when it comes to scaling delivery is the lack of real-time visibility once the order is out of delivery (according to 61% of respondents), 55% denounced the inefficient manual nature of the way they currently plan and ship their orders and only 35% have fully automated last mile delivery and fulfillment operations. When it comes to pain points associated with fast and on-time deliveries, lack of data is a central concern for retailers due to real-time order visibility (51%) and travel time (49%). This problem is exacerbated by multiple delivery partners, as 26% of retailers say they struggle with visibility when working with third parties. Retailers are moving away from reliance on a single traditional carrier and moving to a mix of suppliers to connect with their customers faster, with 55% of respondents using multiple fleets for last mile delivery. Sustainability and carbon emissions are an important consideration, with 56% of respondents using fleets with electric vehicles and one in three using fleets of bicycles.

Retail Supply Chain: Navigating Troubled Waters with Greater Agility, a new study on retail supply chain problems from Retail Systems Research (RSR) and Blue Yonder, also shows widespread problems in retailers’ supply chain capabilities. Only four in 10 retail respondents (41%) say they can monitor capacity and add more when market conditions dictate, down from 56% in 2020. Four out of 10 respondents can currently understand the impact of packages of the bottle and determine which ones need to be addressed, down from 48% in 2020.

“The retail industry is reinventing itself and adapting its fulfillment operations to current market eruptions that are paving the way for rapid and cost-effective implementation,” said Guy Bloch, CEO of Bringg. “From what we saw in our latest Barometer report, the retail sector is very agile, with a third of retailers (33%) highly confident they can take action to respond to new customer behavior driven by the pandemic. of delivery, greater technological innovation and stronger partnerships with suppliers, now is the time for the 49% of “pretty” confident retailers to demonstrate that they too can be agile enough to improve delivery speed and convenience. They will need to connect and automate the resources, processes and technologies of the delivery network and adopt hyperlocal deployment as a goal for 2022.

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