People are turning to ChatGPT to solve their technical problems now

[ad_1]

Jun Wan/ZDNET

Just a year ago, if you had a question about something related to IT, you probably would have turned to Google for an answer. Now people are turning to ChatGPT to get AI-generated conversational explanations instead.

Electric surveyed 1,000 people to find out where they get their IT advice from. According to the study, a whopping 66% of respondents said they turned to ChatGPT for help with their IT problems.

Also: This new technology could wipe out GPT-4 and everything else

Some of the most popular IT questions in the US include basic questions like fixing a frozen computer screen, slow internet, slow computer, or overheating phone.

Unsurprisingly, GenZ is the generation most likely to seek IT advice from ChatGPT at 83%, followed by Millennials at 67%. GenX and Baby Boomers are not far behind at 50% and 48%.

So is it a good idea to get IT advice from an AI-powered chatbot?

Electric asked 200 IT professionals to rate ChatGPT’s answers on four of the most searched technology questions in the US to find out.

Also: ChatGPT or Google – which gives the best answers?

ChatGPT’s responses earned it an overall accuracy score of 39 out of 100 from IT experts. Considering that ChatGPT has only been around since November 2022, an overall approval rate of 39% isn’t too bad.

Some of ChatGPT’s answers even scored high, such as the answer to “How can I make my internet connection faster?” he achieved a whopping 74 accuracy score.

[ad_2]