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The failure of social media companies to tackle racist abuse against footballers will lead to tragedy if left unchecked, warned MEPs Anton Ferdinand.
In a devastating attack on platforms such as Instagram and Twitter, the former West Ham and England defender suggested their refusal to act was linked to the fact that senior executives had not suffered a racist abuse and that the companies themselves benefited financially from the frenzy that arose when a player was abused.
What are social media companies waiting for, Ferdinand asked the Home Affairs Committee’s investigation into online abuse. Are they waiting for a famous footballer to commit suicide or for a member of their family to commit suicide? Is that what they expect? Do they really want to change? So far their words are they want it, but their actions are different.
Committee chair Yvette Cooper highlighted several examples of Euro 2020 abuse of player streams such as Bukayo Saka and Marcus Rashford, including monkey and gorilla emojis and the n word.
Tara Hopkins, director of public policy at Instagram, and Katy Minshall, head of UK public policy and philanthropy at Twitter, insisted that their platforms proactively remove 95% of hate content through machine learning. But after showing them the abusive messages, Cooper told them: These messages are from five, six, seven weeks ago. If a child who follows a footballer scrolls through the comments, they will see this abuse. Everything you told me seems like sheer junk compared to seeing these messages on the screen right now.
Hopkins and Minshall have vowed to investigate why they were not removed. I’m sorry these posts are still online, they clearly violate our policies, Hopkins added.
Earlier, Ferdinand pointed out that it’s not easy for gamers to simply ignore platforms like Twitter and Instagram, saying social media is designed to get you hooked. You can’t let go of it once you start scrolling, he added. There is a mental health problem of not being able to escape it.
He also suggested that there was another motive behind the platforms’ inaction. They don’t want to implement [technology to limit abuse], because if I retweet a racist tweet that was sent to me, the frenzy surrounding it is monetary to them, he added.
Ferdinand also told MPs that there was a lack of understanding among the platforms’ leadership teams. How many people at the management level in these companies have been victims of racist abuse? He asked. You are a multi-billion dollar company – either you have someone who understands it, or you have people in senior management with the understanding that can influence what happens in the company.
Ferdinand’s message was reiterated by former England international Lianne Sanderson, who said businesses should start requiring users to provide government identification to access services. You can delete profiles, but they can then recreate one without even having to go through anything, she said. I’m sure the same people who abuse me over and over again, they just recreate the account, because you can tell by the way they write.
However, Instagram and Twitter spokespersons have warned of the complexity of requiring government identification to access the platforms, with Hopkins highlighting evidence from the Election Commission that 3.5 million people in the UK alone do not hold photo ID.
She also said that many young people do not have such ID and added: We want to keep the platform open to everyone and be as inclusive as possible.
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