Have always been open to informed criticism: letter from Byjus to employees

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Edtech giant Byjus remains unfazed by the negativity surrounding it as the love and gratitude of students keeps the company going, Byju Raveendran told employees in an internal memo on Friday.

The memo comes at a time when Byjus has come under fire in the media for allegations that the company falsely sells and actively tricks customers into buying its courses, which the company has called baseless. Reports have even pointed to difficult working conditions for members of the sales team. Recently, the National Commission for the Protection of Children’s Rights (NCPCR) also asked the edtech major to change some of its policies and asked the company to stop selling courses to families whose monthly income is less than Rs 25,000.

Hate is public, love is private. We have always been open to informed criticism and have never been shy about sharing our facts and figures. But criticism is one thing, and cynicism is another, Raveendran said in the mail. A copy of which FE saw.

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However, we are not intimidated by this negativity because we know the truth. Every week we receive thousands of messages from our students, which they send to us directly, sharing their love and gratitude.

The year – which he said was full of introspection and action – caused the company to prioritize sustainable growth over exponential growth for the rest of its existence after years steady and exponential growth. The company even said it would become profitable in March 2023, a path the startup didn’t expect to take until later, in 2024, but advanced, thanks to “macroeconomic changes” that essentially meant capital was getting harder. access for startups.

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Rising costs also forced the company to lay off around 2,500 employees. Raveendran, however, said his company is still a net-hirer. We are among the top 30 private employers in India and the only startup on this list. We have nearly 20,000 teachers on our payroll, which makes us probably the largest employer of teachers in the world. And we plan to hire 10,000 more in 2023, added his internal mail.

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