Evri delivery drivers make allegations of ‘physical and emotional abuse’

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Evri delivery drivers accused the company of abuse, saying they suffered physical and emotional harm.

Anonymous whistleblowers with over 20 years of experience between them made a series of allegations to STV News, including:

That they are not being paid the correct salaries. Their salary is docked if customers rate them at less than 4.8 out of 5. Delivery times have been halved in recent months. They are sometimes denied access to the depot toilets.

A driver said: ‘We are sick to death with the way we are treated and our customers are treated.

Evri has received widespread criticism for poor customer service and missing packages, but drivers said they were working under “impossible” conditions.

With the cost of living soaring, couriers who use their own car and pay for their own fuel are now struggling to break even.

Another driver told STV News: ‘Pay and conditions are getting progressively worse, and we’re left on the front line dealing with customers when packages go missing.

“We as couriers are not even paid properly. Many of us will be paid monthly, but our money is incorrect and we have no one to talk to about it.

“With rising fuel prices, it’s becoming impossible to earn a living, and that’s why so many couriers are leaving. That’s why I think the service is down.

‘Constant battle’ Pilots approached STV News after reaching breaking point.

The infamous delivery company Hermès changed its name to Evri in 2022 amid growing criticism over poor customer service.

Drivers working for the company are considered self-employed and receive between 40 and 1 pence for each parcel, depending on its size.

They are also required to spend at least an hour each morning sorting and scanning packages and packing their vehicle work which they say is unpaid.

“We don’t get paid until we start delivering,” said one driver. You can sort packages for an hour, sometimes even two hours, depending on how many packages you have.

“But it’s just a constant battle, it’s exhausting, physically and emotionally.

We have bills to pay, we have vehicles to run, we have families to feed. They [Evri] do not worry. They don’t care because nobody contacts us.

“Well-being is the priority”

Evri denied the allegations, describing the couriers as the core of our business.

A spokesperson said: Their welfare is our top priority. All Evris employees, including the self-employed, are paid above the national living wage, with the average courier wage exceeding £15 per hour.

This rate includes a time allowance for collecting and scanning parcels.

“Evri is committed to good employment practices, and it is this commitment that led us to be the first parcel company to introduce holiday pay, guaranteed salary entitlement, an automatic pension plan and furlough parental for our couriers.

If a courier feels they have received compensation that is different from what they expected, we ask that they contact their manager so that we can review this immediately.

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