Which US airports get the most reviews online?

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Today we’re going to take a look at airports in the United States and see which one gets the most online reviews from passengers; what people complain about and why they feel the need to share their experience with others. Before we get to that, though, let’s look at some general reasons why airports in the United States are worse than most airports you find overseas.

Photo: Shutterstock.

Today, at airports across the United States, passengers are forced to wait in outrageous security lines and then line up to buy overpriced fast food before boarding the plane. Almost all major airports in the United States are owned by the local government or a port authority. The result is that instead of being operated like a private company, airports are run like a government bureaucracy.

SIMPLEFLYING VIDEO OF THE DAY SCROLL TO CONTINUE WITH CONTENT US airports are old

In the latest Skytrax World Airport Rankings, the highest-ranked airport in the United States is Seattle-Tacoma International Airport (SEA), ranked 27th. Although 27 is not high, it has significantly improved from its previous ranking of 53rd, awarded a year earlier.

A huge problem with America’s airports is that they were built decades ago, and unlike the rest of the developed world, which is constantly improving its infrastructure, America applies band-aid solutions. With few exceptions, major US airports tend to be run down, noisy, dirty, and less user-friendly. By comparison, many overseas airports are much newer or well-renovated, and passengers have facilities on another level compared to their American counterparts.

Three successful foreign airports

Singapore Changi Airport (SIN) boasts the world’s tallest indoor waterfall and a lush tropical butterfly garden where you can relax before or between flights. If you want something to eat at Changi Airport, forget about lackluster airport food and indulge in delicious deals at one of over 50 restaurants and cafes.

Doha Hamad International Airport (DOH) is another gem of an airport to, through or from. Upgraded for the Qatar 2022 World Cup, the DOH offers upscale shopping and dining on par with anything you’ll find in a European capital. If you’re sporty on a layover, why not swim a few lengths in the airport’s 25-metre pool or work out in the fully-equipped gym?

Munich International Airport (MUC) is another favourite, especially at Christmas when it hosts a pop-up market with an ice rink, microbrewery and 450 real Christmas trees.

Americans are unhappy with their airports

Outdated, overcrowded, understaffed and poorly managed, it’s no surprise that so many people are expressing their outrage and frustration about America’s airports on social media. US business magazine Forbes tracked social media complaints from the 60 largest US airports from March 22 to March 2023.

They then used an analytics tool to determine which airports passengers disliked the most. The five most common words about airports in the United States were ‘angry’, ‘lines’, ‘delays’, ‘staff’ and ‘noise’.

According to social media posts, the worst airport to pass through was John Wayne Airport (SNA) in Orange County, California. The airport in the top 60 busiest where people hung out the least was Indianapolis International Airport (IND) in Indiana.

Top 10 angry airports in the United States: John Wayne Airport (SNA) in California. Jacksonville International Airport (JAX) in Florida. Omaha Eppley Airfield (OMA) in Nebraska. Tampa International Airport (TPA) in Florida. San Antonio International Airport (SAT) in Texas. Hartsfield-Jackson Atlanta International Airport (ATL) in Georgia. San Diego International Airport (SAN) in California. Nashville International Airport (BNA) in Tennessee. Phoenix Sky Harbor International Airport (PHX) in Arizona. San Jose Mineta International Airport (SJC) in California.

Source: Forbes

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