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A TikToker has published allegations that an order for Trisha Paytas’ skincare line arrived damaged. The CEO of the company that partnered with Paytas on the line appeared to respond on TikTok. The TikTok user said the situation has been resolved and he will be given a replacement.
A TikToker posted an unboxing video when it received Trisha Paytas’ new Miracle Elixir skin care line and Glow Skin Enhancement, alleging that part of the product was damaged.
After the video was released online, the CEO of the skincare company appeared to post, and then delete, a comment calling the allegations a “lie.” Paytas, a YouTube and TikTok star who uses the pronouns ‘they’ and ‘them’, officially announced on June 7 her Miracle Elixir skincare line, created in partnership with Glow Skin Enhancement CEO, Charlotte Wilson. . Based in Los Angeles and works with celebrities such as Blac Chyna and Niecy Nash. Paytas’ Miracle Elixir collection consists of seven pieces and costs $ 199.
On June 13, nearly a week after the skincare line launched, TikTok user @janeyy_babyy posted an unboxing video to TikTok that currently has over 191,000 views and 20,800 likes.
In the video, the user pointed out what she said was a lack of padding in the parcel post. The user then took the product box out of the shipping package and showed products that appeared to be messy.
“Everything is everywhere,” @janeyy_babyy said in the video. “Some of my things got knocked over. It’s not cool. Some things got knocked over, and this one is broken.”
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@janeyy_babyy
Why did it come like this!?! @ trishlikefish88 ## trishaskin ## trishaskincare
original sound – JANEE
@janeyy_babyy posted several follow-up videos regarding the skin care package, reiterating the claim it arrived with spilled items and damaged products. In a video, the user said she contacted Glow Skin Enhancement to request a refund or exchange.
But the situation escalated when it emerged that Wilson, the CEO of Glow Skin Enhancement, commented on one of those videos from the @ilovecharlottewilson account, which is the same name as his Instagram. In a comment that has since been deleted but is retained via @janeyy_babyy’s video response and other screenshots online, the account called @janeyy_babyy’s claims about the damaging product a “lie”.
In an email to Insider, Wilson alleged that the comment was written by a “20-year-old” whom she hired to manage her TikTok account and that she had since “released the teenager from his post.” , claiming that she did not I was not aware of the comment.
@janeyy_babyy
Reply to @ilovecharlottewilson
original sound – JANEE
While this comment is no longer available, the @ilovecharlottewilson account left another comment on one of @janeyy_babyy’s videos.
“I don’t care. Not ticking. Oh good,” the comment read. “Pick someone else. I’m working hard. You don’t know my story. Stay strong. We’ve sent you a replacement.” Wilson confirmed to Insider that she wrote the comment.
In the latest follow-up videos, @janeyy_babyy posted screenshots of emails purportedly from Glow Skin Enhancement saying he would send a replacement package and said she received an apology from Wilson via Instagram.
Wilson confirmed to Insider that she sent @janeyy_babyy a replacement package, refund, and an apology.
“My ear [sic] hurts for her and i hope my apologies will allow it [sic] heal her from the injury, ”Wilson told Insider in an email. “I wish I could do more. Wilson also said she takes “full responsibility” for the packaging and does not believe the products will leave support. She said Glow Skin Enhancement has since changed its packaging and issued refunds or replacements to those who contacted it.
“I’m still very shocked to have learned something like this, to have received a response like that from the owner of the business,” @janeyy_babyy said in a video about the situation. “I couldn’t believe it, I thought I was having a feverish dream or something… They’re sending me a new box.”
Trisha Paytas did not immediately respond to Insider’s request for comment.
This article has been updated to include statements from Charlotte Wilson, CEO of Glow Skin Enhancement.
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