eDesk and Aircall agree a partnership with the e-commerce helpdesk – Retail Technology Innovation Hub

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Alex Payne, CEO of eDesk, says: We are thrilled to have joined forces with Aircall, establishing a partnership that allows eDesk users to add voice to their communications suite.

Customers will not hesitate to use a multitude of channels to communicate, especially when they have a problem that needs to be resolved and expect the same level of service regardless of their choice. During this period of e-commerce expansion, sellers need a solution that allows their business to grow.

This means answering questions quickly to get positive feedback, which will build their reputation and positioning within the market’s algorithms.

Data from our research earlier this year found that there is a 24-hour window of opportunity to resolve any queries, and combined with Aircalls’ results on voice preference, this improvement will help online sellers get a more strategic and cost-effective multi-channel approach to their operations.

Gianna Scorsone, GM / Head of North America, Aircall, adds: “Integrations and partnerships are at the heart of our vision at Aircall to make the voice channel as collaborative as possible. We are honored to be the only telephone system connected to eDesks advanced helpdesk. for e-commerce.

Together, we will enable our customers to enter into more contextual conversations, and support teams can resolve inquiries more efficiently and effectively than ever.

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