What’s hot and what’s not? Five Retail Technology Questions for Excellent Zephyrs Ian Moore — Retail Technology Innovation Hub

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RTIH: What are the top five retail tech Twitter/LinkedIn accounts you can’t live without and why?

Richard Lim – extremely knowledgeable retail economist and great speaker.

John Hoyle, founder and CEO of Sook – as a business model Sook is proposing practical solutions to real problems within Britain’s high street.

WTF?! It’s Retail Podcast – a great place to hear from top retailers who are the real stars of the show.

Iris Schiefer, of BigCommerce – extremely knowledgeable and qualified in her opinion. Some great insights into the e-commerce industry.

The Economist – quality, fact-based journalism. It provides me with expert retail analysis and relevant trends.

RTIH: If you could host a dinner with five retail pioneers, dead or alive, who would they be and why?

IM: Vivienne Westwood – a fashion pioneer, ready to take risks, had an opinion, drew on cultural and political movements and was ahead of her time. A trendsetter.

Will Crumbie, CEO of FatFace: The brand has great products, ethics and values. It would be a dream project to work with such a company.

Will Stirrup, the co-founder of electric motorcycle brand, Maeving – I’d love to talk to him about electric motorcycle design, how old meets new. An incredible eco-friendly brand, fresh and one to watch.

Dave Wiltshire, founder of Patchworks – Dave built his UK-based technology company from scratch. Not only do we work closely on business, but we have become good friends.

Dick and Mac McDonalds, the original owners of McDonalds.

Although they ran a small but successful restaurant, their idea was surpassed by Ray Kroc, who saw the future and potential of their product. It would be great to hear their story and experience.

The brothers’ idea changed the world we live in when it comes to food.

RTIH: What are your retail forecasts for 2023?

IM: Pop-up stores or flash retail will see a resurgence in 2023 as retailers leverage in-person retail for key product launches, keeping costs low but delivering the customer experience, through channels, that today’s consumers want.

This should be integrated and part of an ecommerce strategy, providing clicks and collects to customers during these times.

I also strongly believe that marketplaces will become more and more popular next year.

With the acceleration and sheer number of ecommerce brands entering the market over the last couple of years, competition is fierce and standing out and driving traffic has become more difficult. That’s why stores should direct customers to their brand through a trusted marketplace.

With increasing volatility in the UK, integrating an end-to-end solution will be essential in 2023. Enabling retailers to scale their operations risk-free and have a 360-degree view of their business, all in one place .

Finally, data will be king this year. As mentioned above, intelligent data automation will enable retailers to streamline key business operations and save them valuable time, resources and money.

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